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Knowledge Base (801)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. Unexpected characters in the exported CSV data

    Answer: Environment: Analytics, Site Configuration Oracle B2C Service all versions Resolution: By default, all CSV files created in ANSI encoding and that may affect how non-English characters are...

  3. Enhanced Business Rules (EBR) Yes/No custom field Menu dropdown

    Answer: Environment:    Enhanced Business Rules, BUI   Resolution: A custom Yes/No field or a custom object Yes/No field will display four options in the dropdown menu: <No Value>, Yes...

  4. Attachments will not open in the console, no "Open" action available

    Answer: Environment:   Workspaces, Analytics Oracle B2C Service, All supported versions Issue: Agent has lost the ability to open attachments in the contact workspace.  There is no...

  5. The incident rule log shows the SLA business rule was hit but no SLA was associated with the incident

    Answer: Environment : Oracle B2C Service, Business Rules, SLA Issue: The expected SLA (Service Level Agreement) instance was not associated to the incident even though the incident hit the SLA rule, as...
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Documentation (9494)

  1. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022

  2. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022

  3. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 08/19/2024

  4. Link to a URL

    Define Conditions for a Yes/No Decision whether certain conditions are met. Define Conditions for a Yes/ No Decision The following Last Updated: 02/22/2025

  5. Link to a URL

    Create a No Search Results Rule an error on the page. Create a No Search Results Rule This rule is designed to offer a proactive Last Updated: 06/13/2023
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